FAQ
Process
- Can you send me a sample pack?
Yes. We have sample packs showcasing different paper, fonts and finishes.
The sample packs are free with just a small charge for postage.
The sample packs are free with just a small charge for postage.
- Do sample packs include envelopes?
Yes, we include a number of envelope options in the sample pack.
- How do I place an order?
Send us an email with what you are after.
We will send you back a quote and all of the details.
We will send you back a quote and all of the details.
- Can I make changes to my text?
Yes, you can make changes right up until we send your order to the printer. One of the benefits of working with Paradise Invitations is that the team are patient and understanding.
- Are there disadvantages of doing my own printing?
Yes. First of all, you need a very good printer at home or a very good local commercial printer. For most customers things have to be perfect, so inconsistent printing or poor quality paper won’t cut it. There can be quite a bit of work finding and instructing a good printer, liaising with them, selecting the right paper, quality controlling their work, agreeing a “one off” price, enforcing deadlines (or priority from all their other work) and then assembling the stationery, which can be quite finicky. But if you are up for that, go for it!
- How long does it take to get a digital file?
Usually just 24 to 48 hours. It might be slightly longer depending upon how many individualised cards there are e.g., personalised invitations.
- How long does it take for printing?
Usually two to four days. It depends upon the quantities, complexity, and type of printing. If you are desperate for “rush printing” let us know – for a small fee we may be able to accelerate these times.
Paper
- Can I change the card size?
Yes, we have a range of sizes.
- Do you offer foil printing?
Yes we do. Gold is the most popular colour. It looks fantastic and very elegant.
- Do you offer Letterpress printing?
Yes we do. It is a stunning way to print stationery and adds a real touch of class to your stationery.
- Do you offer deckle edge paper?
Yes we do. Deckle edge is all the fashion right now.
We have a range of “hand-made-like” paper with deckled edges, in a number of sizes. You can either order your printed stationery with a deckle edge or order just the paper and print yourself.
We have a range of “hand-made-like” paper with deckled edges, in a number of sizes. You can either order your printed stationery with a deckle edge or order just the paper and print yourself.
- Do you offer rustic paper?
Yes, we offer a range of grained rustic paper suitable for either black or while ink printing.
- Can I have my stationery printed on both sides?
Yes. Just let us know – this is quite common for invitations or table numbers.
FONTS
- What fonts do you offer?
We offer a very wide range of the latest fonts. Part of what we do for you is to constantly research the latest trends and fashion in fonts.
COLOURS
- Can I change the colours (text, background etc)?
Yes (except the watercolour paints).
- Will the colours come out exactly as per my device screen?
The colours of the printed stationery are as per industry standards.
Depending upon the quality and type of your device screen they may or may not match exactly.
Depending upon the quality and type of your device screen they may or may not match exactly.
- Can I have my stationery printed in a font you do not offer as standard?
Yes. There will be a cost equal to what we need to pay to purchase the font.
TEXT
- How does it work with the text?
When you place an order, you need to send us all the text we need to complete the stationery and then sign off on the “proofs” before we send you the digital files or send your to-be-assembled stationery to the printers. Wherever names, dates, telephone numbers, email or physical addresses are included we suggest you check and double check the details.
- Can my stationery be in languages other than English?
Yes, of course. Our team knows multiple languages including English, German, French, Russian, Turkish, Romanian, and Chinese.
If you can give us the text for your stationery it can be in any language you like.
If you can give us the text for your stationery it can be in any language you like.
ACCESSORIES
- What accessories do you offer?
The most popular are belly bands, twines, ribbons, pearls and wax seals
SHIPPING AND POSTAGE
- Who do you use for shipping?
We use Australia Post (and their affiliates) who we have found to be ultra-reliable for Australian parcels. For the overseas parcels, the most reliable is DHL Express.
- Do you ship worldwide?
Yes. We safely ship all over the world on a continual basis with DHL Express.
- Do you send the parcels registered?
Yes, all parcels are sent registered.
We also use “signature required” and provide you with tracking numbers so you can follow your shipment.
We also use “signature required” and provide you with tracking numbers so you can follow your shipment.
- What are typical postage times?
Within Australia 1 to 3 days.
Overseas, 5 to 7 days (express), and normal airmail 7 to 14 days.
Overseas, 5 to 7 days (express), and normal airmail 7 to 14 days.
Please note we are not responsible for delivery delays due to unforeseen issues outside of our reasonable control such as delays due to severe weather, natural disasters or strikes. Please note that you may be liable for additional customs and import duty, quotas, permits, product restrictions and other local requirements.
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For questions, comments or assistance, we invite you to contact us |