Policies
Returns & Exchanges
We don't accept returns, exchanges, or cancellations
But please contact us if you have any problems with your order, we will solve any issues immediately.
CANCELLATION POLICY
Once a deposit or payment has been made, it is not refundable, including when an order is modified or cancelled. This is because envelopes and materials are purchased when the order is placed, and Kattone's time and resources have been invested up to the point of order.
Where the size of invitations or envelopes are changed, an additional fee will be charged to reflect the extra work.
Once a deposit or payment has been made, it is not refundable, including when an order is modified or cancelled. This is because envelopes and materials are purchased when the order is placed, and Kattone's time and resources have been invested up to the point of order.
Where the size of invitations or envelopes are changed, an additional fee will be charged to reflect the extra work.
REFUND
Due to the custom nature of invitations, refund and exchanges are not accepted.